Staff Vacancies
Apply
Please send a cover letter and CV to jobs@ucdg.ac.uk
Student Support Officer
Part-time: Mondays (1-9pm), Fridays (1-9pm) Saturdays (9-6pm); term time only
REPORTS TO: Head of Student Experience and Wellbeing Admissions Team, Registry and Compliance, Student
Services, IT Support, Academic Teams and Students
SALARY: £16 per hour (plus holiday pay)
SUMMARY: The Student Support Officer is a part-time role supporting students and ensuring
the highest professional service standards are provided in relation to student support and
admissions services during the designated working days and hours.
MAIN DUTIES & RESPONSIBILITIES:
Student Services
• Provide reception cover during evenings, weekends and other periods as required.
• Welcome students, visitors and external stakeholders, providing a professional first
point of contact.
• Respond to student enquiries in person, by telephone and by email, resolving queries
or directing them to the appropriate department.
• Provide excellent customer service while maintaining a positive student experience.
Attendance Monitoring
• Monitor student attendance email inbox and identify students requiring follow-up or
authorising of absence. Escalate any issues to Head of Student Experience or Head
of Student Finance as appropriate
• Liaise with academic staff regarding attendance issues where appropriate.
• Support institutional attendance monitoring procedures ensuring The Head of
Academic Delivery is made aware of attendance data collection issues.
Student Onboarding
• Support induction events and assist new students during enrolment periods.
• Deliver onboarding support for students who are unable to attend scheduled
induction sessions.
• Assist students in completing enrolment requirements and accessing institutional
systems.
Registry and Administrative Support
• Support Registry administration and monitor the shared Registry inbox, responding to
enquiries or escalating where appropriate.
• Record and maintain Unique Learner Numbers (ULNs), ensuring accuracy and
completeness of student data.
• Support student records audits by updating records within Quercus.
• Assist with compliance activities, data verification and record maintenance.
• Tutor support: Provide support to tutors in the use of the College printing and copying
facilities
• Library: Cover any absence of the librarian.
Optional supplementary responsibilities (additional hrs may be required):
Supporting Digital Literacy
• Support digital induction and provide catch-up assistance for students who miss
sessions or have knowledge gaps.
• Provide individual, drop-in and small-group help with College systems and standard
study tools, including Moodle, Microsoft 365 and the Student Hub.
• Develop accessible guidance, frequently asked questions and short instructional
resources.
• Support agreed digital-capability and AI-literacy activities with academic and
professional-services colleagues.
• Identify and report recurring needs, encouraging independent and responsible digital
practice and referring specialist needs appropriately.
GENERAL:
The above duties are subject to change at the discretion of the College and shall include other
reasonable responsibilities as the College may from time-to-time assign.
Person specification
Essential
Experience of providing a responsive customer, student or administrative service.
Strong practical digital skills and the confidence to learn and explain unfamiliar systems.
Strong organisational skills and the ability to manage priorities across more than one
functional area.
Accuracy in maintaining records and handling personal or confidential information.
A collaborative approach and commitment to inclusive student support and continued
professional development.
Desirable
Experience in further or higher education, student services, Registry or a comparable
environment.
Familiarity with Microsoft 365.
Apply
Please send cover letter and CV to: jobs@ucdg.ac.uk
Student Support Officer (Evenings)
Part-time (evenings 5-9pm): Tuesday, Wednesdays and Thursdays; term time only
REPORTS TO: Head of Student Experience and Wellbeing
OTHER KEY RELATIONSHIPS: Admissions Team, Registry and Compliance, Student
Services, IT Support, Academic Teams and Students
SALARY: £14 per hour (plus holiday pay)
SUMMARY: The Student Support Officer is a part-time evening role providing reception cover
and general student support during the designated working days and hours. The postholder
will act as a professional first point of contact, respond to routine enquiries and direct students,
visitors and other enquiries to the appropriate College department or member of staff.
MAIN DUTIES & RESPONSIBILITIES:
This role will entail reception and general support duties including;
• Provide reception cover during evenings, weekends and other periods as required.
• Welcome students, visitors and external stakeholders, providing a professional first
point of contact.
• Respond to student enquiries in person, by telephone and by email, resolving queries
or directing them to the appropriate department.
• Provide excellent customer service while maintaining a positive student experience.
• Provide general practical support to students during evening opening hours, including
helping them locate rooms, services and appropriate sources of support.
• Receive and pass on messages accurately and refer non-routine, specialist or sensitive enquiries to the appropriate department or member of staff for follow-up.
• Provide basic assistance with College facilities and services where appropriate, escalating technical, academic, finance, wellbeing, admissions, registry or compliance matters to the relevant team.
GENERAL:
The above duties are subject to change at the discretion of the College and shall include other reasonable responsibilities as the College may from time-to-time assign.
PERSON SPECIFICATION
Essential
Experience of providing a responsive customer, student or administrative service.
Strong practical digital skills and the confidence to learn and explain unfamiliar systems.
Strong organisational skills and the ability to manage priorities across more than one
functional area.
Accuracy in maintaining records and handling personal or confidential information.
A collaborative approach and commitment to inclusive student support and continued professional development.
Desirable
Experience in further or higher education, student services, Registry or a comparable environment.
Familiarity with Microsoft 365.
Apply
Please send cover letter and CV to: jobs@ucdg.ac.uk